Frequently Asked Questions

FAQ | Eminence Organic

Why do you sell your products in spas and salons and not in retail stores? 

Eminence Skin Care is designed to be most effective when prescribed by a professional skin therapist trained extensively by our team of Eminence Trainers, which is why our products are sold in authorized Eminence spas and salons. 

Thai-Me Spa in Hot Springs, AR is an Eminence Authorized Partner. 

Contact Thai-Me Spa at 501-520-4772

Why did I find your products online? 

Eminence is proud of our amazing collection of organic skin care products and we stand behind purchases from our authorized spa partners. While we do have authorized online partners who can sell Eminence online, there are also some unauthorized resellers (including many online third party marketplaces), who may sell outdated and/or imitation products, and should be avoided. 

We encourage you to read our Authenticity Statement or to contact Thai-Me Spa.

Is your plastic packaging safe? 

Yes, all of our plastics are BPA free. 

Are your products vegan-friendly?

Many of our products are vegan-friendly. 

Please contact a Product Support Representative for detailed information at 1-888-747-6342 from 8:00am PST - 4:30pm PST, Monday through Friday.

Are your products gluten-free?

Many of our products are gluten-friendly. 

We understand that some people have allergies or sensitivities to certain ingredients. In the case of gluten, for some people, the gluten must be present in the digestive tract (in other words, it must be ingested) in order to cause an allergic reaction. Many people with gluten allergies can still use products containing wheat ingredients (such as hydrolyzed wheat protein) topically applied to the skin without any reaction. 

If you feel that you may have a gluten sensitivity or allergy to topical applications, we recommend that you proceed according to your own comfort level, speak with your doctor regarding your concerns and conduct a patch test. 

If you have further questions, please contact our PRoduct Support Team for detailed information at 1-888-747-6342 from 8am PST - 4:30pm PST, Monday through Friday.

What is a stimulating ("HOT") Treatment?

Our stimulating products contain paprika and/or nettle which intentionally create a tingling or "hot" feeling on your skin. These treatments generate a circulatory system response that brings fresh blood flow to the surface of the skin. This increase in circulation encourages the natural cell turnover in the skin while creating a detoxifying and oxygenated environment, leaving the skin toned, firmed and clear.

What is the percentage of organic ingredients in Eminence Organic Skin Care products

We are at the top of the skin care industry in terms of organic content and healthy ingredients while still being the most effective organic skin care in the market today. Our products contain a minimum of 70% and up to 95% organic ingredients. The remaining percentage of ingredients follow our company philosophy which is: 

We Believe In:

  • Organic

  • Natural

  • Biodynamic Sulfate

  • Sustainable

  • Cruelty Free

We say NO To:

  • Parabens

  • Phthalates

  • Sodium Lauryl

  • Propylene glycol

  • Animal Testing

What products are safe for pregnant clients?

We recommend that pregnant clients check with their healthcare provider for any product contraindications that may be unique to them. It is generally recommended that stimulating products should be avoided, as women may find that their skin is more sensitive during pregnancy.

How is it possible to make products by hand in the amounts that you must produce each year?

Our ingredients are still hand-picked and handed-prepared which is part of our eco-philosophy. We employ many farm laborers in Hungary and many people in our production teams. We continue to grow these teams each year to keep up with the growing number of people using our products. 

Why is there a slight color difference in my product?

Our natural, organic and Biodynamic ingredients, may have slight variations from harvest to harvest. Like an heirloom tomato may be red, yellow or orange, our final products may have minor differences also. These slight variations do not affect the efficacy of the product.

Why do you continually innovate existing products and launch new products?

Eminence is constantly innovating our product formulations to deliver the best results. We also use the latest in skin care science to formulate new products on a regular basis.

What preservatives does Eminence use? 

Eminence uses a system of natural preservatives that are best suited for each product and synergistically optimize the antioxidants of the fruits, vegetables and herbs. The shelf life of the average Eminence product is 12 months.

What is the Organic Phytonutrient Blend? 

Eminence is constantly innovating our product formulations to deliver the best results. The Organic Phytonutrient Blend is a revolutionary concept that was developed by our expert formulators.

Each Organic Phytonutrient Blend of organic fruits and vegetables is tailored according to a specific skin care concern to give the best possible results.

We've discovered that, when it comes to fruits and vegetables, "more is more" and by creating tailored blends, we're able to provide a nutrient-dense bost to the skin. These Blends optimize the natural antioxidant content to provide an added layer of protection for the skin, making sure we get the most benefit out of each fruit, vegetable, plant and flower harvested.

What is Biocomplex2?

Eminence is constantly innovating our product formulations to deliver the best results. We launched our original antioxidant complex, Biocomplex, over 10 years ago. Since then, skin care science has advanced to understand an even broader range of vitamins and antioxidants that can be delivered directly from fruits and vegetables which, in turn, result in even more amazing skin care benefits.

Extensive research has therefore gone into leveraging this skin care science to develop Biocomplex2, which will restore radiance, vitality and strength to the skin through a targeted blend of even more antioxidants. 


Following our "more is more" theory, Biocomplex2 contains certified organic Baobab, Lemon, Coconut, Carrot, Indian Gooseberry, Acai, Goji Berry, Barbados Cherry and Camu Camu. In Biocomplex2, we have also incorporated further skin-nourishing supplements including Alpha Lipoic Acid and Coenzyme Q10.

What is SLS? Does Eminence use alternatives to SLS? 

Sodium Lauryl Sulphate (SLS) is a foaming agent used in bubble bath and also as a factory floor degreaser and is commonly used in products that foam or bubble.  

Eminence does not use SLS and instead uses non-irritating ingredients such as Coco Glucoside derived from coconut oil.

Are there fragrances and colors added to the products?

We use non-harmful essential oils and the natural colors of the fruits, vegetables, herbs and teas to enhance some of our products' colors and scents. 

Where does Eminence source its ingredients from?

We source premium ingredients from all over the world and combine them with traditional Hungarian craftsmanship to bring you the best skin care worldwide. While most of our products are made in Hungary, a small percentage of our products are made in North America with Hungarian formulations and the finest ingredients.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds